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ERIC Number: ED394163
Record Type: RIE
Publication Date: 1994-Jul
Reference Count: N/A
Communicating in Multicultural Health Care Organizations.
Kreps, Gary L.; Kunimoto, Elizabeth
This paper investigates the multicultural demands of health care delivery by examining the role of organizational communication in promoting effective multicultural relations in modern health care systems. The paper describes the multicultural make-up of modern health care systems--noting, for example that providers from different professional cultures (doctors, nurses, pharmacists, nutritionists, etc.) have gone through different education and training programs. The paper also discusses the role of organizational communication (including analysis of the influences of internal and external communication channels, formal and informal message systems, organizational culture, organizational climate, and the processing of equivocal information (K. Weick, 1979) on the organization of health care), and examines some of the primary cultural issues that influence the performance of health care delivery systems. Based upon this review of the role of communication in multicultural health care systems, the paper identifies specific communication strategies which can enable leaders of modern health care delivery systems to promote multicultural cooperation in their organizations. The paper notes that leadership is perhaps the most important factor in promoting effective multicultural relations since leaders exert a powerful influence on organizational culture, providing role models for health care provision and exemplifying how health care staff are supposed to communicate with different consumers. Contains 43 references. (Author/NKA)
Publication Type: Information Analyses; Guides - Non-Classroom; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Behavior; Communication Strategies; Health Communication; Organizational Culture
Note: Paper presented at the Annual Meeting of the International Communication Association (Sydney, New South Wales, Australia, July 11-15, 1994).