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ERIC Number: ED394077
Record Type: RIE
Publication Date: 1996
Pages: 257
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Evaluation of Worker Profiling and Reemployment Services Systems: Interim Report. Unemployment Insurance Occasional Paper 96-1.
Hawkins, Evelyn K.; And Others
The Evaluation of Worker Profiling and Reemployment Services (WPRS) systems was designed to provide the U.S. Department of Labor information on how states are designing, implementing, and operating their worker profiling and reemployment services systems for dislocated workers and to compare the effectiveness of different state approaches to operating WPRS systems in accomplishing the goals of the WPRS initiatives. Phase I of this evaluation examined how Delaware, Florida, Kentucky, New Jersey, and Oregon, the prototype states, and Maryland, the test state, designed and implemented their WPRS systems. Data were collected through site visits, review of profiling proposals and activity reports submitted by the states, and a consumer satisfaction survey of a sample of profiled and referred claimants in the states. The study found that most of the states used profiling models to identify which claimants were selected for and referred to services. All states initially screened out certain persons, such as those who were expected to be recalled by their employers. The states used the initial unemployment service claim as the main source of data for profiling. Profiling models included as a dependent variable whether a claimant exhausted benefits and explanatory variables such as definitions of declining industries. Special services were provided to the profiled clients, and clients were generally pleased with the way they were treated and that they were encouraged to find suitable jobs. The study recommended steps to improve the implementation of WPRS systems, including early intervention, improved services, more focus on customer satisfaction, automated feedback systems, and sanctions. (The report includes 25 tables of data developed during the study. Four appendixes provide the following: (1) descriptive profiles of the state programs; (2) the customer satisfaction survey; (3) analysis of non-response to the customer satisfaction survey; and (4) a state implementation database. Contains 15 references.) (KC)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Employment and Training Administration (DOL), Washington, DC.
Authoring Institution: Mathematica Policy Research, Inc., Plainsboro, NJ.; Social Policy Research Associates, Menlo Park, CA.
Identifiers: Delaware; Florida; Kentucky; Maryland; New Jersey; Oregon