ERIC Number: ED393451
Record Type: RIE
Publication Date: 1995
Reference Count: N/A
Arizona Libraries: Books to Bytes. Contributed Papers Presented at the AzLA Annual Conference (Phoenix, Arizona, November 17-18, 1995).
Hammond, Carol, Ed.
This document contains three papers presented at the 1995 Arizona Library Association conference. Papers include: (1) "ERLs and URLs: ASU Libraries Database Delivery Through Web Technology" (Dennis Brunning & Philip Konomos), which illustrates how and why the libraries at Arizona State University developed a world wide web server and a home page to expedite navigating and searching the library's electronic databases; (2) "A Process Improvement Approach to Interlibrary Loan" (Linda Dols and others), which explains how data workflow analysis, cost-benefit analysis, benchmarking, and statistics gathering aided an improvement team in doing needs assessment on interlibrary loan services at the University of Arizona; and (3) "Using Total Quality Management Tools to Improve Library Processes" (Barbara Allen & Deborah Smith), which chronicles the implementation of a process improvement team charged with improving physical access to library collections and with adapting total quality management techniques to work processes. (BEW)
Descriptors: Academic Libraries, Access to Information, Benchmarking, Data Analysis, Higher Education, Interlibrary Loans, Internet, Library Services, Library Technical Processes, Management Teams, Needs Assessment, Online Searching, Shared Library Resources, Technological Advancement, Total Quality Management, Work Environment
Publication Type: Collected Works - Proceedings
Education Level: N/A
Authoring Institution: Arizona Library Association.
Identifiers: Arizona; Client Server Computing Systems; Navigation (Information Systems); Process Improvement; University of Arizona; World Wide Web