ERIC Number: ED392810
Record Type: RIE
Publication Date: 1994-Dec-21
Reference Count: N/A
Needs Assessment Program, the University of Tennessee, Knoxville Libraries 1993/94.
Bush, Earl; And Others
During 1993-94 the University Libraries of the University of Tennessee, Knoxville, began formal needs assessment to collect data that reflect the information needs of university students, faculty, and staff. The program was implemented by a Needs Assessment Coordinating Group, an assessment consultant, and staff members. Data from the comprehensive library survey conducted have been analyzed for awareness and use of services, importance and satisfaction rates among users, barriers to library use, and interest in new services. Highlights of the findings include: (1) high awareness of most collections and services among university users; (2) high interest in electronic services; (3) lower use of library instruction services; and (4) lower awareness, but expressed need, for certain services, including periodical use and reference services. Graduate students were often found to be more critical of library service than were undergraduates and faculty. Findings also identified some areas of weakness in library service and facilities. Appendixes contain a list of the 483 tables derived from survey findings, 20 selected tables of findings, and 91 pages from the comprehensive library questionnaire. (SLD)
Descriptors: Academic Libraries, College Faculty, College Students, Data Collection, Higher Education, Library Development, Library Facilities, Library Planning, Library Services, Library Surveys, Needs Assessment, Online Systems, Reference Services, Student Attitudes, User Needs (Information), User Satisfaction (Information)
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Tennessee Univ., Knoxville. Univ. Libraries.
Identifiers: University of Tennessee Knoxville