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ERIC Number: ED390483
Record Type: RIE
Publication Date: 1994-May-20
Pages: 84
Abstractor: N/A
Reference Count: N/A
The TQM "Walk the Talk" Classroom Pilot Program.
Leigh, David
The "Walk the Talk" classroom model was developed at Temple Junior College, in Texas, to help teachers include the principles of total quality management (TQM) in the classroom. This report presents results from a pilot project in which 29 teachers implemented the model. Following a brief summary, key elements of the model and the pilot project are reviewed, indicating that the model is based on four cornerstones of TQM: customer satisfaction, continuous improvement, empowerment, and teamwork. Next, the objectives of the model are described and a summary is provided of results from 21 pilot teachers who responded to a follow-up survey, focusing on the level of implementation and factors related to success and indicating that 86% thought the project was at least somewhat successful. The next section summarizes outcomes for 22 of the teachers regarding which aspects of the classroom model were used, indicating that 100% of the teachers initiated teamwork in their classes, but only 52% initiated continuous improvement. Survey responses from 739 students are then reviewed, suggesting that the majority enjoyed the use of TQM in their classes. Formal report summaries from 21 pilot teachers are then provided, including information on program expectations, implementation, results, and recommendations. Finally, 26 implementation ideas used by pilot teachers are described. The survey instruments and data tables are included. Order forms for pilot teacher reports and reports related to "Walk the Talk" are appended. (TGI)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Temple Junior Coll., TX.
Identifiers: Temple Junior College TX
Note: For a 1993 paper on the pilot project, see ED 365 886.