ERIC Number: ED389866
Record Type: RIE
Publication Date: 1995
Reference Count: N/A
Training in the Motor Vehicle Repair and Sales Sector in Denmark. Report for the FORCE Programme. First Edition.
Knoblauch, Jan; And Others
Training in Denmark's motor vehicle repair and sales sector was examined in a study that included the following approaches: review of the sector's structure/characteristics, institutional/social context, changing conditions and their implications for skill requirements and training, and available initial and continuing vocational education and training; in-depth case studies of four auto repair shops and dealerships; and identification of economic, employment, and training trends. It was discovered that increasing competition within the sector has led to increasing emphasis on customers and, consequently, increased awareness that well-trained, competent workers are essential to maintaining customer loyalty. Decreasing vehicle sales and decreased need for vehicle repairs have led to falling wages and a decrease in the number of available positions in the sector. Availability of continuing vocational training varies considerably throughout the sector. Only authorized dealers and repair shops have access to importers' courses, and importers lack the capacity to meet dealer interest in their courses. Despite recent collective bargaining agreements stipulating employees' right to at least 1 week of continuing vocational training annually and despite the need for workers to upgrade their skills in response to technological advances, public continuing vocational training activities have decreased in recent years. (Twenty-three tables are included.) (MN)
Descriptors: Adult Education, Auto Mechanics, Case Studies, Continuing Education, Education Work Relationship, Educational Demand, Educational Needs, Educational Practices, Educational Quality, Educational Supply, Educational Trends, Employment Practices, Employment Qualifications, Financial Support, Foreign Countries, National Surveys, Needs Assessment, On the Job Training, Program Costs, Program Development, Program Effectiveness, Retailing, Sales Workers, Tables (Data), Trainers, Training Methods, Trend Analysis, Work Environment
UNIPUB, 4611-F Assembly Drive, Lanham, MD 20706-4391 (catalogue no. HX-86-94-513-EN-C: 8 European Currency Units).
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: European Centre for the Development of Vocational Training, Berlin (Germany).