ERIC Number: ED389854
Record Type: RIE
Publication Date: 1995
Reference Count: N/A
The Goodwill Literacy Initiative/Program for Career Information & Development: A Case Study of Program Linkages 1994/95.
Hopkins, Margaret; And Others
The Goodwill Literacy Initiative evaluated its services during the 1994-95 program year. This time frame was chosen because several program enhancements were implemented that reflect the literacy initiative's mission to combine adult basic education with work force development. Three developments were aimed at student retention: a formal orientation that stresses both student and program accountability, the assignment of a case manager to each student to provide emotional and structural support, and career exploration and development services. Together, these program additions were expected to create a climate where study was taken seriously, where students felt connected to the world of work through programs such as the Job Training Partnership Act, and where they perceived their education as part of their career development. Improved information-gathering procedures would allow program administrators to evaluate and respond to student needs in a timely manner. Information was gathered through program data for the 1993-94 and 1994-95 years and surveys administered to 100 program participants at the end of 12-week sequences. The results show that student retention has increased from 43 percent to 68 percent of the approximately 300-400 participants each year and that the majority of Goodwill Literacy Initiative students are satisfied with their educational experience. It was concluded that the most important program enhancement to student retention was orientation and that customer satisfaction was also crucial to student participation. Implications for further research include the following: long-term client follow-up through case managers' records to evaluate career counseling and case management functions, collecting information from students who drop out of the program to investigate why their expectations were not met, and further comparison of workplace and traditional literacy instruction. Appendixes include a procedural flowchart, A. R. Spokane's Sine Survey of Anxiety across Career Intervention Sessions, the student exit survey form, and answers to open-ended survey questions. (Contains 16 references.) (Author/KC)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Goodwill Industries of Pittsburgh, PA.
Identifiers: Goodwill Industries of America