ERIC Number: ED389844
Record Type: RIE
Publication Date: 1994
Reference Count: N/A
Administration, Levels 1-2. 2nd Edition. Customer Service, Level 3. Management, Levels 3-5. National Vocational Qualifications.
Business and Technology Education Council, London (England).
Britain's National Vocational Qualifications (NVQs) are work qualifications that measure what an employee or potential employee can do as well as how much he or she knows and understands about a particular job. Used as written proof of usable workplace skills that can be put to profitable use by an employer, NVQs range from basic Level 1, for everyday routine tasks, up to Level 5 professional skills, providing a way to develop skills and build a career ladder that benefits both employer and employee. This packet contains NVQ competency lists for the following occupational areas: (1) administration, levels 1-2 (work flow, handling mail, stocking, computer data, and production of business documents); (2) customer service, level 3 (maintaining reliable customer service, communicating with customers, solving problems, and initiating change to improve service to customers); and (3) management, levels 3-5 (supervisory management and management for first line managers and senior/middle managers). (KC)
Descriptors: Business Administration, Certification, Competence, Competency Based Education, Credentials, Educational Certificates, Employment Qualifications, Foreign Countries, Job Skills, On the Job Training, Organizational Development, Postsecondary Education, Professional Development, Standards
SPS (BTEC Order Dept.) Airfield Industrial Estate, Warboys, Huntingdon, Cambridgeshire, PE17 2TB, England, United Kingdom (order codes: Z-119-4, Z-148-4, Z-110-4).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Teachers; Practitioners
Authoring Institution: Business and Technology Education Council, London (England).
Identifiers: Customer Services; National Vocational Qualifications (England)
Note: This document consists of three separate NVQs grouped together because of closely related subject matter. For other such NVQ "packages," see CE 069 934-942.