ERIC Number: ED382154
Record Type: RIE
Publication Date: 1993-Feb
Reference Count: N/A
Innovations for Federal Service: A Study of Innovative Technologies for Federal Government Services to Older Americans and Consumers. Final Report.
Harris, John; And Others
This document focuses on technologies that can be used to improve federal government services. Reference Point, a foundation based in New Jersey, was chosen by the Office of Technology Assessment of the U.S. Congress to study the application of advanced information. The applications selected for the study were: Electronic Information Clearinghouse, Print-on-demand Document Fulfillment, Public Access Points, Audiotex Services, Smartcard and Electronic Benefit Transfer, Transaction Clearinghouse, Electronic Forms, and Cablecast. A general survey revealed strong interest in the application of new technologies for alternative service deliveries; the most highly rated was the cluster of applications that unified information and offered new means to disseminate it. Convenience, encyclopedic completeness, and timeliness were identified as the key values for all who need access to federal information. Efficiency and the "new and wider" channel of distribution were the key values for the federal agencies. Case studies were conducted on: strategic planning of technology in Social Security administration; electronic benefits transfer technology for food stamps; and public information services in the Consumer Information Center. Findings suggest that electronic service delivery represents both alternatives or replacements to current delivery and new services; government-wide utilities may be more cost-effective than those of individual agencies; federal utilities benefit from the cooperation of state and local government and the private and voluntary sectors; and strategic planning for large-scale service transformations is essential. Recommendations and policy options for Congress are provided. (AEF)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Congress of the U.S., Washington, DC. Office of Technology Assessment.
Authoring Institution: Reference Point Foundation, Hackensack, NJ.
Identifiers: Congress; Food Stamp Program; Office of Technology Assessment; Social Security Administration