ERIC Number: ED381220
Record Type: RIE
Publication Date: 1994
Reference Count: N/A
Institutional Effectiveness Assessment Process, 1993-94. Executive Summary. Hospitality and Service Occupations Division, Floristry Department.
South Seattle Community Coll., Washington.
A study was conducted to determine current and former students' and local employers' satisfaction with South Seattle Community College's (SSCC's) Floristry Department. Specifically, the study gathered data related to four outcomes: that students receive an education allowing them to meet goals; that students be satisfied with facilities, equipment, and quality of instruction; that employers be satisfied with program graduates; and that customers of the Department's Flower Shop receive quality products and services. Study findings included the following: (1) 57% of the former students who completed the program and had intended to be employed in the floristry industry were employed in jobs related to their training, and 71% agreed to a high extent that they had achieved their educational goals; (2) over 80% of former students reported being satisfied to a high extent with the number of teachers, facilities, equipment, and supplies; (3) former students were less satisfied with available work space and the simulated shop experience; (4) over 90% of current students reported being satisfied to the high extent with the quality of instruction; (5) over 80% of employers who had hired at least one SSCC graduate were satisfied with the employees' punctuality, safety, overall performance, and attitude, while approximately 70% were satisfied with employees' workplace ethics; and (6) 100% of the customers of the Flower Shop were satisfied with the overall services and appearance of the shop and 95% were satisfied with the prices. (Survey instruments are appended.) (KP)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: South Seattle Community Coll., Washington.
Identifiers: South Seattle Community College WA