ERIC Number: ED373685
Record Type: RIE
Publication Date: 1994-Mar-22
Reference Count: N/A
The Technical Writer in the Global Marketplace.
Ronayne, Deborah Washburn
The International Standards Organization (ISO) has developed standards to provide a uniform framework for quality assurance in organizations' products and services. Commonly referred to as ISO 9000, these standards focus on achieving and sustaining the quality of the product or service produced to continuously meet purchasers' needs, and give management and purchasers confidence that the intended quality will be achieved. To satisfy ISO 9000 standards requires extensive documentation of processes and procedures, and the technical writer will play a key role in writing process and procedure documentation and in creating and teaching areas of product and process documentation. The technical writer may work in conjunction with management to prepare a strategic plan for obtaining ISO 9000 certification, develop quality standards for documentation, define what information is needed from colleagues and gather it into ISO 9000 standards format, prepare visual aids and materials for training presentations, assist in training employees in proper inspections and documentation, prepare a Quality Manual, participate in internal audits of documentation procedures, respond to the official registration audit, and review and revise written policies and procedures as needed. Competencies of a technical writer include writing ability, interpersonal skills, critical thinking skills, and research skills. (Contains 15 references.) (JDD)
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A
Identifiers: International Standards
Note: Paper presented at the Annual Eastern Michigan University Conference on Language and Communication for World Business and the Professions (13th, Ypsilanti, MI, April 14-16, 1994).