ERIC Number: ED373638
Record Type: RIE
Publication Date: 1994-May
Reference Count: N/A
The Error of Our Ways: Using TQM Tactics To Combat Institutional Research Bloopers. AIR 1994 Annual Forum Paper.
Zeglen, Marie E.
This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work processes and error trapping; (2) institutional research climate change tactics aimed at error correction, prevention, and quality enhancement; (3) quality promotion tactics for working with external organizations; and (4) national leadership activities for promoting professional standards, developing benchmarks, and offering training for those working in institutional research. Example "bloopers" are used to illustrate errors occurring in institutional research offices and ways to detect or avoid them. (Contains 29 references.) (JB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: AIR Forum
Note: Paper presented at the Annual Forum of the Association for Institutional Research (34th, New Orleans, LA, May 29-June 1 1994).