ERIC Number: ED373598
Record Type: RIE
Publication Date: 1993-Dec
Reference Count: N/A
Project EXCEL: Hotel Workers Literacy Enhancement Program. Final Performance Report.
Career Resources Development Center, Inc., San Francisco, CA.
Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders, enhance communication with supervisors and co-workers, and encourage greater involvement through team building and critical thinking. The training modules offered consist of 8-10 weeks of training, at about 3 hours a week, and each module is customized for the department (housekeeping, laundry, stewarding, food and beverage, and others) targeted. The final report is a comparison of program accomplishments with eight stated objectives, with explanation of any significant problems and strategies to resolve them. For projects involving services to individuals, the number and characteristics of participants completing and not completing planned activities, and outcomes, are examined. A demographic profile is offered of the LEP worker-participants in each of seven participating hotels. Project dissemination efforts, evaluation activities, and personnel changes are also described briefly. An appendix contains analyses of individual student pre- and post-test scores, by hotel. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Adult Basic Education, Adult Literacy, Hospitality Occupations, Hotels, Interpersonal Communication, Job Skills, Literacy Education, Organizational Communication, Program Effectiveness, Program Evaluation, Student Characteristics, Vocational Education, Vocational English (Second Language), Workplace Literacy
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.
Identifiers: California (San Francisco)