ERIC Number: ED370637
Record Type: RIE
Publication Date: 1994-Jun
Reference Count: N/A
Three Years and Still Going: Howard Community College's Institutional Effectiveness System.
Burrill, Dwight; And Others
In 1991, Howard Community College (HCC), in Maryland, implemented an institutional effectiveness plan that attempted to apply lessons from the previous 10 years of college planning. This paper focuses on the problems and issues encountered during implementation of the plan and is designed to provide general recommendations for others establishing effectiveness plans. Following a brief description of the HCC effectiveness plan, the following recommendations are presented: (1) maintain as much consistency as possible, to help overcome skepticism and resistance to change; (2) when changes must occur, make them as incremental as possible to keep the discomfort level to a minimum; (3) provide adequate opportunities for introduction to and reinforcement of the system; (4) avoid poor response rates to mail surveys by administering student surveys during classes; (5) breathe new life into recurring surveys with redesign and exploration of in-depth issues; (6) market internal surveys to other colleges to create a comparative data base; (7) design a method for the board of trustees to maintain the system without becoming too involved in the details and encourage the board to focus on their macro or policy-level role, as opposed to the micro-management necessary in the development phase; and (8) design a hierarchical system to permit numerous indicators for each goal, avoiding the confusion of too many indicators. The paper concludes that the success of any institutional effectiveness system depends upon continued maintenance and responses to changing situations. (KP)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Howard Community College MD
Note: Paper presented at the Summer Institute on Institutional Effectiveness and Student Success (6th, Atlantic City, NJ, June 19-22, 1994).