ERIC Number: ED368900
Record Type: RIE
Publication Date: 1994
Reference Count: N/A
The Impact of Restructuring on the Secretarial Profession. A Survey of Office Professionals.
Administrative Development Inst., Holland, MI.
Members of Professional Secretaries International (PSI) were surveyed to discover how corporate restructuring has influenced development of the secretarial profession since 1990. Of the 500 questionnaires mailed to PSI members in the United States and Canada, 174 (34.8%) were returned. Of those surveyed, 71% have been assigned a variety of duties previously performed by management (including purchasing office materials, hiring personnel, training, and supervising, and implementing/supervising quality management programs). As a result of gaining these additional duties, many secretaries have increased enthusiasm for their jobs. At the same time, however, many of those surveyed feel overwhelmed by their large workload, and nearly 73% of those surveyed stated that are now working the equivalent of two or more positions. Although most respondents reported gaining more recognition and respect for their contributions, only 36% have received a promotion and only 28% have been made part of the management team. Fifty-five percent of the respondents indicated feeling positive about the changes in their jobs. Of those who have been assigned new management duties, only 53% have received some type of training to assist them with their new responsibilities. (Contains 25 graphs/tables) (MN)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Administrative Development Inst., Holland, MI.
Identifiers: Canada; United States