ERIC Number: ED368262
Record Type: RIE
Publication Date: 1994
Reference Count: N/A
Managing Information Technology as a Catalyst of Change. Track III: The Impact of Quality.
CAUSE, Boulder, CO.
The 1993 CAUSE Conference included eight papers on the adoption of Total Quality Management (TQM), in its various forms, by information technology (IT) sections of colleges and universities. Papers have the following titles and authors: (1) "The Impact of TQM on an IT Organization: The First Eighteen Months" (Paul M. Morris), which outlines the experience of working with TQM at Tufts University (Massachusetts); (2) "Strategic Planning and Budgeting for Information Technology" (Charles R. Thomas and Dennis P. Jones); (3) "Implementing a New System on Time in Bad Times" (Elaine David), which describes the University of Connecticut's installation of a touch-tone registration system and improvement of other computer systems; (4) "Quality Software...but by Whose Definition? Is the End-User King?" (Louise M. Schulden); (5) "Guerrilla TQM or How To Infiltrate TQM into Your Institution" (Deborah J. Teeter and Jan Weller), which describes the implementation of TQM by the University of Kansas Department of Telecommunications; (6) "Change in the Trenches: Continuous Improvement of Service Processes" (Connie Towler and Douglas Renick), which explores service process improvement at Harvard University (Massachusetts); (7) "Establishing Trust and Building Relationships: Negotiating with Information Technology" (Scott C. Ratzan), which describes the COAST (Communication, Options, Alternatives, Standards, Trust) Model of Negotiation; and (8) "Assessing the Effectiveness of Information Technology" (Susan F. Stager and others). (Some papers contain references.) (JDD)
Descriptors: Budgeting, Change Strategies, Computer Software, Decision Making, Educational Change, Evaluation Methods, Higher Education, Information Management, Information Systems, Information Technology, Leadership, Quality Control, Strategic Planning, Total Quality Management, Users (Information)
CAUSE Exchange Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (individual papers available to CAUSE members at cost of reproduction).
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: CAUSE, Boulder, CO.
Identifiers: CAUSE National Conference; Harvard University MA; Tufts University MA; University of Connecticut; University of Kansas
Note: In: Managing Information Technology as a Catalyst of Change. Proceedings of the CAUSE Annual Conference (San Diego, CA, December 7-10, 1993); see HE 027 275.