Total Quality Management (TQM) has become popular in many educational settings in recent years. TQM was initiated at Shiloh High School in the Gwinnett County (Georgia) Public Schools as a part of a strategic plan that guarantees individual student success. Shiloh Principal J. Patrick Mahon recognized TQM's usefulness in carrying out a strategic plan and establishing leadership. Mahon was using Carl Glickman's shared governance concepts in planning for the school. The school created 10 cross-disciplinary teams to promote faculty camaraderie and input into decision making. Volunteer task forces were also created using TQM to address particular issues. Each team also elects one member to the Shared Leadership Council (SLC). A large part of each monthly SLC meeting is devoted to sharing the components of TQM. The statistics and tools of TQM also are helpful. For example, records on discipline referrals helped show how quickly the school is dealing with discipline problems. The SLC also did a force-field analysis of impediments to school restructuring. TQM forces leaders to think systematically. It cannot be looked upon as a quick fix or the answer to all of a school's problems. TQM and shared governance are processes for systemic and incremental change. (JPT)