ERIC Number: ED367029
Record Type: RIE
Publication Date: 1993-Apr
Reference Count: N/A
Management and Training across Cultures: Importance of Non-Verbal Communication Strategies--A Case Study.
Noting that cross-cultural and language barriers pose formidable challenges to managers, a case study examined the application of selective nonverbal communication strategies (nonverbal cues, learning by observation, and the organization of learning) for management and training development efforts within diverse cultural environments. Source material was drawn from exploratory fieldwork conducted at a Japanese-owned business (anonymous) located in the United States and with operations in North America, Europe, and Japan. Preliminary results indicated that attention to "visuals" was evidenced in production, training, and development at all organizational levels, communication efforts, research and development, and hiring practices. Results also indicated that these procedures were so ingrained procedurally that they were not even recognizable to interviewees until questioned about them. Future research should examine linkages between nonverbal communication, training, corporate culture, and significant other variables. (A figure illustrating the "fishbone" diagram and 12 notes are included; a definitions of terms is attached. (Contains 28 references.) (RS)
Publication Type: Speeches/Meeting Papers; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Strategies; Japanese Management Techniques; Organizational Culture
Note: Paper presented at the Annual Conference on Language and Communication for World Business and the Professions (12th, Ypsilanti, MI, April 1-3, 1993).