This booklet examines two frequently used public policy education models and illustrates how they may be used to develop and conduct extension education programs for communities struggling with change in general and for communities dealing with growth management issues in particular. The booklet opens with a brief discussion of key areas of concern in planning/implementing public policy education programs: information providers, decision criteria, objectivity, and program delivery. Following this, the advocacy approach to public resolution is mentioned briefly; however, while this model is widely known and accepted and while it always forces a solution, it is not education. Presented next are the basic components of the alternative/consequences model of public policy education and important principles public policy educators must follow to be effective. When the public policy education model is applied to conflict resolution, the educator becomes a facilitator in managing a collaborative negotiation process. The benefits and key components of the collaborative model are outlined, and an eight-step issue-to-public policy evolution model is detailed. Also detailed are the 11 identifiable steps in collaborative conflict resolution process. The costs and benefits of community change are weighed, and the role of extension education in resolving community change issues is analyzed. Contains 16 references. (MN)