This book presents a systems approach to developing a comprehensive training and development program. It is addressed primarily to human resources development (HRD) managers and training and development practitioners in either the public or private sector, and it may also be useful to individuals responsible for developing instructional programs or evaluating the effectiveness of training and development activities. It contains 22 chapters. The following topics are covered: understanding the dimensions of training and development, challenges and issues, using a systems approach to training and development, implementing a development strategy, assessing training and development needs, collecting and analyzing job data, constructing criterion measures, constructing evaluative instruments, writing training objectives, choosing a delivery system, selecting and sequencing content, selecting and using training strategies and media, developing and validating training materials, determining equipment requirements, selecting and training instructors, producing training documents, selecting trainees, conducting training, administering and analyzing criterion measures, evaluating training systems, following up graduates, and calculating costs and benefits. A rating scale for evaluating proposals for contract training and list of 99 hardware and software sources are appended. Each chapter includes a substantial bibliography. (MN)