ERIC Number: ED366353
Record Type: RIE
Publication Date: 1992-Dec-21
Reference Count: N/A
Federal Information Policy and Management for Electronic Services Delivery.
McClure, Charles R.; And Others
To assist the Office of Technology Assessment of the U.S. Congress in identifying and resolving policy issues related to the electronic delivery of government services, this study examined selected innovative information technology applications, management practices, and policies that promote experimentation and integration with new electronic modes of government services delivery. Critical success factors for management and key policy areas for information resources management were identified. Findings and recommendations are based on a range of data collection techniques including focus group sessions, interviews, literature reviews, and policy analysis. Section 1 provides background and an overview of the study method. Section 2 assesses information technology to support electronic services delivery. Section 3 suggests changes to redesign information resources management in support of services delivery, and section 4 reviews successful state and local practices in electronic services delivery. The study concluded that the federal government must undertake a concerted, major effort to build a modern information and telecommunications technology infrastructure to serve its own internal information resources needs and to deliver services to its citizens. The federal government must work on a partnership basis with other levels of government, non-profit organizations, and private sector organizations in developing a national information infrastructure. Seven figures and two tables illustrate the discussion. Appendix A lists topics for further research. (Contains 230 references.) (SLD)
Descriptors: Data Collection, Delivery Systems, Federal Government, Government Role, Information Management, Information Networks, Information Services, Information Technology, Interviews, Literature Reviews, Policy Formation, Private Sector, Public Policy, Public Sector, State Programs, Success, Technological Advancement, Telecommunications, User Needs (Information)
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Congress of the U.S., Washington, DC. Office of Technology Assessment.
Authoring Institution: Syracuse Univ., NY. School of Information Studies.
Identifiers: Information Infrastructure; National Information Systems