The purpose of this manual is to provide a structure for a comprehensive user education program at the University of California, Santa Barbara. It is intended to provide a general direction for librarians to review when developing new instructional programs or examining current programs. The purpose of this program is to provide basic library skills; an introduction to reference tools; advanced research methods; and a structure for librarian-faculty instructional interaction. Topics covered in this manual are goals and objectives of the program; a profile of the user groups; the existing structure of the program; personnel structure; evaluation of the program; statistics; facilities and equipment; publicity and promotion; and future directions. The appendices include sample letters to faculty for instruction; guidelines for designing effective library assignments; pointers to instructors giving lectures; and a guide for instructors on questioning. (JLB)