ERIC Number: ED366147
Record Type: RIE
Publication Date: 1993
Reference Count: N/A
Evaluating and Monitoring Community Services for People with Mental Handicap. A Partnership Approach: The New Zealand Experience.
This booklet first looks at principles in evaluating services for people with mental retardation and strategies for evaluating and monitoring community services. It then describes two programs which involve parents/families in the evaluation and monitoring of community services in New Zealand. Basic principles include the importance of written standards, development of policy by service users, and linking of evaluation/monitoring systems with government standards. Several existing evaluation systems and accreditation procedures are briefly summarized. A two-level evaluation and monitoring system for community homes has been developed in New Zealand. At Level 1 local parents/consumers monitor homes and day programs on a frequent basis using a Key Points protocol which focuses on three areas: (1) the environment, (2) options and activities, and (3) management and staff. Training is provided for the parents, consumers, and volunteers who constitute these teams. At Level 2 less frequent but more comprehensive evaluations, also with heavy parent and consumer participation, assess quality of life issues by means of a 10-step process. The final section of the booklet lists lessons learned from implementation over the past 12 years including the low cost, less than 1 percent of total program costs on a nationwide level. An appendix lists other evaluation and monitoring methods. (Contains 14 references.) (DB)
Descriptors: Community Programs, Community Services, Evaluation Methods, Foreign Countries, Group Homes, Mental Retardation, National Programs, Parent Participation, Program Evaluation, Standards
International League of Societies for Persons with Mental Handicap, 248 Avenue Louise, Box 17, B-1050 Brussels, Belgium.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: International League of Societies for Persons with Mental Handicaps, Brussels (Belgium).
Identifiers: New Zealand