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ERIC Number: ED365710
Record Type: RIE
Publication Date: 1993-Sep-30
Pages: 20
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Evaluation Implementation: Association of Louisiana Evaluators.
Durland, Maryann
Two program evaluations are described to demonstrate two very different methodologies and consumer orientations. The first, a patient satisfaction survey commissioned by a medical center, used surveys as part of a larger continuous multipurpose evaluation process, and the second, the ZooGardens evaluation, was a one-time multimethod evaluation of a small interagency program. In the patient satisfaction survey quarterly reports were reviewed and administrators were interviewed to help develop the surveys. The ZooGardens evaluation, which was requested by the Birmingham (Alabama) Park and Recreation Board, used both quantitative and qualitative methods, drawing on interviews, surveys, observations, document analysis, and daily attendance records. The characteristics that seemed to increase the positive impact of both evaluations and defined them as real and practical include the following: (1) timeliness; (2) responsiveness to client perceived needs; (3) responsiveness to client focus; and (4) flexibility. In both of these evaluations working relationships with program managers have been excellent, a factor contributing to positive impact. Four tables summarize some evaluation findings. (Contains 6 references.) (SLD)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Association of Louisiana Evaluators; Louisiana; Service Delivery Assessment
Note: Paper presented at the Annual Meeting of the Association of Louisiana Evaluators (New Orleans, LA, September 30, 1993).