A study examined the education and training needs of immigrant settlement workers in British Columbia (Canada) and the feasibility of meeting their needs through open learning. Information was gathered using the following methods: 119 questionnaires collected from settlement workers, focus group discussions with 40 settlement workers, telephone interviews with the directors of 25 immigrant-serving agencies, focus groups with 12 representatives of mainstream organizations, a focus group with 9 representatives from ethnic communities in the Lower Mainland, a 1-day program planning workshop, and a review of settlement worker training programs in Alberta and Ontario (Canada). Two main conclusions and recommendations emerged from the study: (1) the settlement community in British Columbia should form a partnership with a provincial postsecondary institution to develop an entry-level or basic skills training program for settlement workers, either in an open-learning format or in a classroom-based community college program; and (2) the Open University should consider developing a postbaccalaureate diploma program for settlement workers and other professionals seeking more advanced training in cross-cultural and multicultural issues. (This report includes 21 references, the immigrant settlement worker questionnaire, the directors' interview protocol, and a list of study participants.) (KC)