Based on the theme of issues, questions, and controversies in program development and review, this proceedings presents papers delivered at the annual meeting of the Council for Programs in Technical and Scientific Communication (CPTSC). Papers in the proceedings are divided into four sections: Benchmarks for Quality: Developing Criteria for Review; Walking the Tightrope: Balancing the Concerns of Industry and Academia; Views from the Trenches: Case Studies in Progress; and Review, Certification, Accreditation--Is It Time to Decide? Papers in the proceedings are: "Program Development: How Do You Keep Up with the Technology?" (Martha C. Sammons); "The Place of Rhetoric in the Technical Communication Program" (Carolyn D. Rude); "The Need for a Model Program Guide" (Chuck Nelson);"Who Are the Faculty of the CPTSC?" (Maria Curro Kreppel); "Developing Criteria for Review: What Manuscript Referees Have to Say" (Mary M. Lay); "Program Development and Workplace Realities" (Stephen A. Bernhardt); "The 'Is/Ought' Tension in Technical and Scientific Communication Program Development" (Bob Johnson); "New Mexico Tech's Technical Communication Program: Introducing a Corporate Board" (Lynn Deming); "Articulating Goals for a University/Corporate Advisory Board" (Deborah S. Bosley); "Benefits of a Review and Rating System" (Chris Velotta); "Assessing Program Self-Assessment: A View from the Trenches" (Carol S. Lipson); "If It Isn't Broken, Why Fix It? Ongoing Development of an Established Program" (Gloria Jaffe); "Starting at the Beginning: Program Assessment as Part of Program Design" (Meg Morgan); "Accreditation: Time to Act" (Katherine Staples); and "A Case for Program Review, Not Certification" (Sherry Burgus Little). The proceedings also includes a message from the president of CPTSC, the conference program, and results of the annual business meeting. Appendixes present the constitution, a list of meeting sites and dates, a list of members, and draft documents from the Program Review Board Planning Committee. (RS)