This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to improve the English speaking and reading skills of non-English-speaking hospital housekeeping and food service staff, the course focuses on the skills needed to communicate effectively on the job. The materials for the 24-hour course include the following: a course outline; objectives; a topical outline; a curriculum outline; vocabulary; 12 lessons for English as a Second Language (ESL) Level II and 16 lessons in Basic ESL for dietary and housekeeping hospital staff. Lessons consist of objectives, information, and exercises. Topics covered are as follows: understanding and applying directions, patient relations, understanding forms, and reporting information. (KC)