ERIC Number: ED351569
Record Type: RIE
Publication Date: 1992-Jan
Reference Count: N/A
Implementing Total Quality Management in Vocational Education.
Navaratnam, K. K.; Mountney, Peter
In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training. Before a quality assurance program can be established in vocational training, stakeholders must agree on what the quality plan is intended to achieve. A Technical and Further Education (TAFE) system must have a felt need, management commitment, an organizational culture, and a strategic plan in place to make improvements in vocational training through TQM. Quality planning is vital for an effective, self-sustaining, and manageable quality improvement process. For a TAFE system, this process may include: (1) commitment to quality at all levels within the organization and especially at senior management level; and (2) the identification of key areas of nonconformance and willingness to take corrective action. Standards are guides against which quality programs can be defined, implemented, and audited. They are important in identifying, comparing, contrasting, and making continuous improvement in TQM. Internal or external standards or a combination could be used as part of the implementation of TQM. (Contains 21 references.) (YLB)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Australia (Queensland); TAFE (Australia)
Note: Paper presented at the International Conference on Qualifications for the 21st Century (Wellington, New Zealand, January 21-24, 1992).