ERIC Number: ED349894
Record Type: RIE
Publication Date: 1992-Mar-23
Reference Count: N/A
The Assessment of Internal Policies and Procedures That Affect Student Retention in an Urban Commuter University.
Cross, Dolores E.
This speech describes Chicago State University's (CSU) model for encouraging student retention and success and the organizational changes that were necessary to implement the model during a period of fiscal constraints. A description of the institution and its context notes that CSU is a comprehensive, urban, commuter university serving a predominantly minority student population who are often the first in their family to attend college, are older than the traditional college student, and are balancing work and family responsibilities with school attendance. Initiating the new retention program required development of preliminary 7-year goals for retention and graduation, revising the budget process, and building connections with local public schools. The second stage involved creating an educational environment that met the needs of the student body by creating a sense of community through a faculty phoneathon to recruit students and respond to their questions, decentralizing student advising, and contacting the year's prior freshman class over the summer to increase the second year retention rate. Other initiatives have included implementing 15 minute one stop registration and financial aid application routines, welcome activities, faculty incentives and development, academic support services, community outreach efforts, resource reallocation, and expanded evening and weekend course offerings. (JB)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Chicago State University IL
Note: Speech given at the Annual Meeting of the North Central Association, Commission on Institutions of Higher Education (Chicago, IL, March 23, 1992).