ERIC Number: ED349858
Record Type: RIE
Publication Date: 1992-May
Reference Count: N/A
Total Quality Management: Statistics and Graphics II-Control Charts. AIR 1992 Annual Forum Paper.
Cherland, Ryan M.
An examination was conducted of the control chart as a quality improvement statistical method often used by Total Quality Management (TQM) practitioners in higher education. The examination used an example based on actual requests for information gathered for the Director of Human Resources at a medical center at a midwestern university. The request was for an analysis of the relationship between the number of hours for which employees were being paid, the employees' budgeted full-time equivalency, and the actual hours being worked. The data were illustrated using three types of control charts--two described controlling process variability and one described controlling a process mean. The analysis showed that for the most part the number of regular hours being worked was stable, with the only exceptions occurring during pay periods which included holidays. The graphics of the analysis and an accompanying report were reviewed with a favorable reaction from the Human Resources department due to the informative nature of the data. The study concluded that TQM methodologies provided the researcher with tools to aggregate and present data in an informative manner. Included are five figures, two tables, and eight references. (JB)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: AIR Forum; Graphic Representation
Note: Paper presented at the Annual Forum of the Association for Institutional Research (32nd, Atlanta, GA, May 10-13, 1992). For a related paper, see ED 336 038.