This brochure describes a cooperative way to help resolve differences of opinion between New York parents and schools regarding special education programs and services. It describes special education mediation as a process in which the parent or guardian of a student with a disability and a representative of the school district meet with a mediator, who is an independent person. Such issues as when and where meetings are scheduled and the lack of costs to parents are noted. Commonly asked questions are answered, dealing with mediator qualifications, impact of mediation on other due process rights, and who can attend a mediation meeting. The brochure also includes a form which the parent of a child with a disability can use to request a mediation meeting. (JDD)