PDF pending restoration
ERIC Number: ED348948
Record Type: RIE
Publication Date: 1992
Reference Count: 0
Service Excellence: An AV Training Program for Student-Assistant Staff.
Anderson, James A.
This paper presents an overview of the audiovisual (AV) training program for student-assistant staff and the effect it has had in meeting service excellence goals for the Media Resources unit of Educational Technology Services at the State University of New York at Buffalo. A description of the Media Resources unit indicates that it has 11 full-time staff and approximately 50 part-time student-assistant staff. An evaluation of the unit in 1989 that pointed to a deficiency in the quality of services offered is cited as the rationale for the initiation of a program to develop training programs, materials, and evaluation procedures for the student-assistant staff to replace the often inconsistent "in the field" training of the past. It is noted that training is currently a continuous process with full-time staff assuming responsibility for conducting training sessions and performance evaluations. This paper describes how the program was designed and implemented, organizational changes that were made in connection with the program, the development of the Educational Technology Equipped Classroom (ETEC) program, assessment procedures that were instituted, and training materials that were developed for use by student assistants. Materials used in the training and evaluation of student assistants are appended, including information on the ETEC, the Media Resources Service follow-up form, a student-assistant proficiency record form, procedures for servicing the Buhl 90ED series overhead projector, and general procedures for campus classroom support services. (ALF)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: State University of New York Buffalo; Student Assistants
Note: Paper presented at the Annual Conference of the Association for Educational Communications and Technology (Washington, DC, February 5-9, 1992). For related papers, see ED 346 841 and IR 015 608.