ERIC Number: ED348107
Record Type: RIE
Publication Date: 1992-Jul-21
Reference Count: N/A
Process Improvement Teams: A TQM Strategy for Improving Community College Systems.
Needham, Robbie Lee; And Others
The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the infusion of TQM throughout the college. Subsequently, each of the functional units at DCCC was asked to develop a mission statement for its area, and to identify its customers, suppliers, processes, and products. The process improvement team for the career and counseling center developed its mission statement, identified customers, and identified key processes. For each key process identified, the TQM improvement sequence of Plan, Do, Check, Act (PDCA) was applied, helping to condense and streamline the system to improve customer satisfaction. Problem areas of the TQM process at DCCC included inconsistencies in data and insufficient training in the use of TQM tools. At Fox Valley Technical College (FVTC) in Appleton, Wisconsin, TQM was incorporated into the Instructional Division through inservice training, support and facilitation of faculty teams, and involvement of faculty in planning and evaluation of TQM. Faculty at FVTC used TQM in classroom management as well as incorporating it into the curriculum. Using the Developing a Curriculum (DACUM) process, faculty identified a number of skills and competencies which their graduates should possess; these included a working knowledge of TQM. Flowcharts of DACUM competencies and a resource list are included. (PAA)
Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty, College Planning, Community Colleges, Management Systems, Mission Statements, Problem Solving, Program Implementation, Program Improvement, Systems Analysis, Total Quality Management, Two Year Colleges
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: DACUM Process; Delaware County Community College PA; Fox Valley Technical College WI
Note: Paper presented at "Leadership 2000," the Annual International Conference of the League for Innovation in the Community College and the Community College Leadership Program (4th, Chicago, IL, July 19-22, 1992).