ERIC Number: ED347649
Record Type: RIE
Publication Date: 1992-Apr
Reference Count: N/A
Types of Conflict Management Strategies Used in Three Kinds of Organizations: 50 Cases from Schools, Community Health Centres, and Schools of Nursing. Executive Summary.
Fris, Joe; And Others
Findings of a study that examined the ways in which school principals, directors of nursing education programs, and supervisors of community health centers manage conflict are presented in this paper. The study attempted to determine the applicability of research on conflict management in noneducational settings to school organizations. Interviews were conducted with 15 Canadian school principals, 18 New Zealand school principals, 8 community health supervisors in western Canada, and 6 directors of schools of nursing in a western Canadian province. Findings indicate that both groups of principals and the community health center supervisors most often handled conflict by managing the common information base, and that nursing education directors attempted to manage the organizational climate. A conclusion is that conflict resolution information developed from the study of certain organizational settings is not necessarily applicable to others. Five tables are included. (29 references) (LMI)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Canada; New Zealand
Note: Paper presented at the Annual Meeting of the American Educational Research Association (San Francisco, CA, April 20-24, 1992).