ERIC Number: ED345766
Record Type: RIE
Publication Date: 1992-Jan-27
Reference Count: N/A
Effective Systems To Cope with Increasing Demands and Decreasing Dollars.
Ferland, Raymond A.; DiMaria, Joseph P.
As a solution to the problem of serving large numbers of students with a small staff, the Community College of Rhode Island (CCRI) has adopted three new technologies to advise and register students and respond to telephone inquiries. The first of the technological innovations is TELUS, a telephone voice response registration system offered as an option to in-person and mail-in registration and designed to make registration a simple, efficient, cost-effective process. The second is ON COURSE, an automated degree audit/advisement system, designed to provide for the delivery of consistent, quality advisement relative to degree requirements and course selection. The third technology is PhoneMaster, an automated telephone notification and call routing system designed to place routine calls while personnel concentrate on calls that demand individual attention. A fourth tool, currently under consideration, is Schedule 25, a software package designed to automate space allocation for courses. This description of CCRI's new technologies provides for each: (1) an overview of the function of each technology; (2) the methods under which the college operated prior to the procurement of the technology; (3) the current method of operation; (4) the current versus prior levels of productivity; (5) the costs to procure the system; and (6) cost-benefit projections as a result of the procurement. (JMC)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Community College of Rhode Island
Note: Paper presented at the Winter Institute on Community College Effectiveness and Student Success (Jacksonville, FL, January 25-28, 1992).