ERIC Number: ED345313
Record Type: RIE
Publication Date: 1992-Mar
Reference Count: N/A
The Development of the Listening Practices Feedback Report.
Brandt, Richard; And Others
A study examined the development of the Listening Practices Feedback Report (LPFR). Subjects, 189 individuals from 17 companies, completed a questionnaire in which they listed the names of associates who were good or poor listeners and listed five criteria used to determine their selections. These criteria were used to generate items for the LPFR. Of the 1500 names of good or poor listeners generated by the questionnaire, 43 good listeners and 66 poor listeners were identified as such by 3 or more colleagues. LPFRs were sent to 6 associates of each listener and were returned by 2 or more associates for 30 good listeners and 37 poor listeners. Results indicated that only two practices did not distinguish good from poor listeners in the averaged perceptions of their associates:"Does this individual anticipate where the discussion is going?" and "Does this person ask the speaker to speak louder or clearer when the situation calls for it?" Items were then reworded to create two forms of the questionnaire which are used preceding the LPFR training program--one worded in terms of the respondent's listening habits and one worded in terms of an associate's listening habits. A distinct feedback form was developed for use in the training program. Findings suggest that the LPFR is a useful instrument for use in the assessment of the listening climate within organizations, as well as to provide feedback regarding the perceptions people have of the listening behaviors of individuals. (Four tables of data are included; 30 references are attached.) (RS)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Behavior; Listening Research
Note: Paper presented at the Annual Meeting of the International Listening Association (13th, Seattle, WA, March 4-8, 1992). For related documents, see CS 507 824-825.