ERIC Number: ED343736
Record Type: RIE
Publication Date: 1991
Reference Count: N/A
The Lanai Visitor Serving Workplace Literacy Project: Final Performance Report.
Hawaii Human Development, Honolulu.
This report describes the outcomes of a project designed to aid agricultural workers in their transition to hotel jobs. Displaced workers (predominantly Filipino) from a Dole plantation were forced to seek employment in new resorts on Lanai. The goals of the project were to: (1) qualify former Dole employees for jobs in the newly-developed resort properties on the island by developing their literacy skills; (2) insure job retention by those hired at the hotels; and (3) increase employees' potential for upward mobility in hotel employment. The project enrolled 274 participants. Classes were offered in hotel orientations, security report writing, language for food service, guest interactions in housekeeping, safety and sanitation in the kitchen, and language of hospitality for front desk workers. The following statistics show the success of the project: (1) 134 of the 274 workers who enrolled in the agriculture-to-hotel transition classes have been hired by hotels; (2) 85 percent of the project participants who were employed by the hotels are still working at the hotels; and (3) 25 participants who began hotel employment at entry level positions have been promoted to positions with greater responsibility. Evaluation of the project was an ongoing collaborative process using feedback from the employer, union, instructional staff, and learners. An outside evaluation of the project was conducted and the report is attached to this document. (KS)
Publication Type: Reports - Descriptive; Reports - Evaluative
Education Level: N/A
Authoring Institution: Hawaii Human Development, Honolulu.