ERIC Number: ED339067
Record Type: RIE
Publication Date: 1991-Oct
Reference Count: N/A
The Function of Issues Management in the Decision Making Process: A Field Study.
Wills, Sandra J.
A study explored the function of issues management in the decisionmaking process of policy makers and strategic planners as it is practiced in contemporary organizations. A sample of 56 professionals participated in a mail survey. Their accounts of how issues management operated in their organizations were evaluated with the use of descriptive statistics and content analysis. Results of the study indicated that issues management tended to operate in a centralized fashion. The operations of issues management fell mostly within the confines of the issues management team and excluded the participation of members outside the team. A repercussion from excluding others from the process was that key decision makers such as policy makers and strategic planners did not help to regulate and analyze the information about the issues. Moreover, there was the chance that they were not cognizant of the information and subsequently, they could not incorporate the information into their decision making. The role of issues management in the decision making process became limited and restricted to the decision making of members of the issues management team. Organizational communication scholars should continue their research into the function of issues management in the decision making process. (Author/PRA)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Focus Groups Approach; Issues Management
Note: Paper presented at the Annual Meeting of the Speech Communication Association (77th, Atlanta, GA, October 31-November 3, 1991).