ERIC Number: ED336806
Record Type: RIE
Publication Date: 1991-May
Reference Count: N/A
Uncertainty in the Work-Place: Hierarchical Differences of Uncertainty Levels and Reduction Strategies.
Petelle, John L.; And Others
A study examined the uncertainty levels and types reported by supervisors and employees at three hierarchical levels of an organization: first-line supervisors, full-time employees, and part-time employees. It investigated differences in uncertainty-reduction strategies employed by these three hierarchical groups. The 61 subjects who completed surveys included employees and supervisors of a local restaurant franchise in the midwest which had recently undergone several organizational changes due to the sale of a major portion of its franchise to a national corporation. Results indicated that hierarchical differences did exist in task uncertainty, but not in organizational or relational uncertainty. In addition, the three groups were generally more Action-type than Inaction-type oriented in their selection of reduction strategies. There were no significant differences between groups regarding strategy selection for task uncertainty. However, part-time employees and supervisors differed in their selection of strategies for reducing organizational uncertainty, and full-time employees and supervisors differed in their selection of strategies for reducing relational uncertainty. (Six tables of data are included; 48 references are attached.) (Author/SR)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Behavior; Uncertainty Reduction
Note: Paper presented at the Annual Meeting of the International Communication Association (41st, Chicago, IL, May 23-27, 1991).