ERIC Number: ED336018
Record Type: RIE
Publication Date: 1991-May
Reference Count: N/A
Application of Tools of Quality to Education. AIR 1991 Annual Forum Paper.
Johnson, F. Craig
This paper reports on applications of quality tools, developed for industrial settings, to educational management and instruction at three technical education centers. The necessary data were collected by the centers as they prepared for registration to the International Standards Organization Quality Assurance Standards. Application was made of the following tools: flow charts, histograms, control charts, parato charts, and check sheets. In some cases, application of these tools identified quality problems and in other cases led to more advanced analysis. In all cases, the tools provided the institutions with a better understanding of how they might improve educational quality. Examples of each of the methodologies are provided. The importance of these tools to the individuals doing the work is stressed, as well as the role of institutional researchers in persuading educators to use these tools. Includes seven references. (DB)
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A
Identifiers: AIR Forum
Note: Paper presented at the Annual Forum of the Association for Institutional Research (31st, San Francisco, CA, May 26-29, 1991).