ERIC Number: ED335514
Record Type: RIE
Publication Date: 1991
Reference Count: N/A
Staff Retention. Personnel Management Module. Operational Management Programme. Second Edition.
This module on staff retention is intended to show the direct link between problems in staff recruitment and retention and level of job satisfaction in hospitality settings. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will be achieved as a result of working through the material that follows. Users of the module are asked to relate information given in the text to their own experience and knowledge. Where appropriate, suggested solutions to these questions are given on the opposite or following page. The four sections cover the following: (1) how staff view their work; (2) conditions of the job; (3) management of staff; and (4) job design. (YLB)
Descriptors: Autoinstructional Aids, Behavioral Objectives, Continuing Education, Dining Facilities, Employer Employee Relationship, Employment Practices, Entrepreneurship, Foreign Countries, Hospitality Occupations, Hotels, Independent Study, Job Satisfaction, Labor Problems, Labor Turnover, Learning Activities, Learning Modules, Management Development, Managerial Occupations, Personnel Management, Postsecondary Education, Recreational Facilities, Recruitment, Supervision
Hotel and Catering Training Company, International House, High Street, Ealing, London W5 5DB, England.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Authoring Institution: Hotel and Catering Training Co., London (England).
Note: For related modules, see CE 058 670-679.