ERIC Number: ED335512
Record Type: RIE
Publication Date: 1991
Reference Count: N/A
Task Management. Supervisory Management Module. Operational Management Programme. Third Edition.
Whitehead, Jan; And Others
This module on task management is intended to help the hospitality manager or supervisor meet all the demands of the position and at the same time keep the customer happy. The material is presented in a self-instructional format in eight sections. At the beginning of each section is a statement of the objectives that will be achieved as a result of working through the material that follows. Users of the module are asked to relate information given in the text to their own experience and knowledge. Where appropriate, suggested solutions to these questions are given on the opposite or following page. The eight sections cover the following: (1) great expectations; (2) objectives and tasks; (3) key target areas; (4) standards of performance; (5) problem analysis and decision making; (6) team building; (7) delegation; and (8) giving instructions. (YLB)
Descriptors: Autoinstructional Aids, Behavioral Objectives, Continuing Education, Decision Making, Dining Facilities, Entrepreneurship, Foreign Countries, Hospitality Occupations, Hotels, Independent Study, Learning Activities, Learning Modules, Management Development, Managerial Occupations, Postsecondary Education, Problem Solving, Recreational Facilities, Supervision, Team Training, Teamwork
Hotel and Catering Training Company, International House, High Street, Ealing, London W5 5DB, England.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Authoring Institution: Hotel and Catering Training Co., London (England).
Note: For related modules, see CE 058 670-680.