ERIC Number: ED333237
Record Type: RIE
Publication Date: 1990
Reference Count: N/A
The Story of S.U.C.C.E.S.S. A Model Workplace Literacy Program.
Li, Anita K. S.; Marn, Stephanie
Sheraton's Unified Commitment Concerning Employee's Self-Success (SUCCESS) Program is a workplace literacy partnership between ITT Sheraton Hotels in Hawaii and the University of Hawaii-Manoa, College of Education. The program provides workplace literacy skills training to employees of the four participating Sheraton Hotels in Hawaii. The SUCCESS program has three components: basic reading, writing, and mathematics skills; high school diploma preparation; and English as a second language. Classes are customized to meet employees' needs. The design of the program also emphasizes evaluation, so that it can produce measurable results that businesses can understand. More than 330 Sheraton employees have participated in the program, and the program has received an additional federal grant allowing it to expand to three more Sheraton properties in Hawaii. Literacy training has developed employees' self-confidence; this has increased their productivity, improved guest interaction, and helped employees move toward personal and career goals. According to supervisors, more than two-thirds of participants have shown improvement in their work, six participants have been promoted, and two have completed their Graduate Equivalent Degrees. (This report includes photos of participants, tutors, and management; success stories; suggestions for developing a similar program; a program model; charts of results; funding information; personnel roles; lists of cooperating agencies; and addresses for further information.) (KC)
Descriptors: Adult Basic Education, Adult Literacy, Cooperative Programs, Education Work Relationship, Employer Employee Relationship, English (Second Language), Hospitality Occupations, Literacy Education, Models, Outcomes of Education, Program Development, Program Effectiveness, Program Implementation, School Business Relationship, Workplace Literacy
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: Hawaii Univ., Manoa. Coll. of Education.
Identifiers: Hawaii; ITT Sheraton Hotels HI
Note: This project was administered by the University of Hawaii-Manoa in partnership with ITT Sherton Hotels in Hawaii-Japan.