ERIC Number: ED330000
Record Type: RIE
Publication Date: 1991
Reference Count: 0
Communication Incompetencies: A Theory of Training Oral Performance Behavior.
Phillips, Gerald M.
Arguing that the most effective method to help shy people develop essential social and communication skills is a modification of the way these people perform, this book proposes a system which includes skills training, cognitive restructuring, and systematic relaxation. The book's 12 chapters are as follows: (1) Understanding Communication Problems; (2) The Penn State University Reticence Program (contributed by Lynne Kelly); (3) The Problems of Problem Communicators; (4) Etiology of Communication Incompetence; (5) The Rhetorical Canons as a Basis for Pedagogy; (6) What Is Teachable: The Pedagogy of Social Discourse; (7) A Theory of Performance Modification; (8) Reducing Reifications to Behaviors; (9) The Instructional Model; (10) Improving Performance through Criticism; (11) Anxiety and Social Performance; and (12) The Milieu of Incompetence: A Quest for Order. An appendix presents an article entitled "Perspectives on Communication Competence" contributed by Rebecca B. Rubin. An extensive bibliography in two sections, citing references and listing works (with brief annotations) that influenced the book, is also included. (SR)
Descriptors: Communication Apprehension, Communication Problems, Communication Skills, Higher Education, Interpersonal Communication, Program Design, Shyness, Speech Communication, Theories
Order Dept., Southern Illinois University Press, P.O. Box 3697, Carbondale, IL 62902-3697 ($34.95 plus $2.00 postage and handling).
Publication Type: Books
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Behavior; Communication Strategies; Pennsylvania State University