ERIC Number: ED329229
Record Type: RIE
Publication Date: 1990
Reference Count: N/A
An Integrated Performance Support System (IPSS). How It Can Help Develop a Competitive Workforce in the '90s.
Courseware/Andersen Consulting, San Diego, CA.
This concept paper begins by arguing that Integrated Performance Support Systems (IPSS) are an imperative for boosting productivity in the workplace and gaining competitive advantage in the marketplace. It then presents the framework for an IPSS solution to meet the challenges of the 1990s. Discussion of the implementation of an IPSS solution identifies three characteristics of a well-designed system: (1) training and education are available to the worker on demand; (2) other elements of the IPSS such as systems reference, company policies and procedures, training, help, competency profiles, and other information are easily accessible by users; and (3) competency profiles based on job analysis and job promotion strategies are available to end users. Each of the elements of the IPSS is then described: system applications (word processors, spreadsheets, databases); online help systems; integrated training; integrated reference; competency profiles; knowledge-based advisors; and system information updates. Explanations of each of the elements are accompanied by diagrams, and a final diagram at the summary level illustrates the workflow of this methodology. It is concluded that the vision of a modern integrated work environment is attainable today provided all critical issues are addressed, including organization and technology change plans, overall system design, and organizational transformation. (DB)
Publication Type: Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: Courseware/Andersen Consulting, San Diego, CA.
Identifiers: Integrated Performance Support Systems; Performance Technology