ERIC Number: ED284300
Record Type: RIE
Publication Date: 1987-May
Reference Count: 0
An Examination of the Relationship between Communicative Work Dependency and Response Satisfaction.
Johnson, J. David
Two studies examined the relationship between various indicators of communicative work dependency and response satisfaction. Work dependency is a structural variable that influences individual information processing needs, while response satisfaction is a relational variable pertaining to the communication climate of organizations. For Study One, conducted in the first few months of operation of a retail store, employees completed a scale developed by Jablin (1978). Study Two, carried out in a consumer goods warehouse, measured variables traditionally examined in the framework of the International Communication Association audit. The results of Study One established a link between satisfactory supervisory relationships and variables dealing with supervisor understanding and getting the information needed to perform one's job. In Study Two, overall communication satisfaction was strongly related to the need for information from specific others. The results of both studies emphasized the importance of horizontal communication relationships for response satisfaction, and taken together revealed the complex interrelationship between two variables which are embedded in the overarching theories of systems and human relations. (Tables of data are included.) (AEW)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Eastern Communication Association (78th, Syracuse, NY, May 18-21, 1987).