ERIC Number: ED255770
Record Type: RIE
Publication Date: 1984-Dec
Reference Count: 0
Nontechnical Training Requirements of Secretarial Personnel in Selected Chicago Businesses.
Benz, Linda L.
This study sought to identify organizations within the Chicago, Illinois, area having in-house secretarial training programs and to report the training requirements for nontechnical skills for secretarial personnel. The findings and conclusions of the study were based on an analysis of responses from 42 business organizations within the Chicago area. Some of the conclusions are as follows: (1) 17 of the 42 companies maintained an in-house training program for secretarial personnel; (2) those businesses which reportedly employed a greater number of secretaries supported an in-house secretarial training program; (3) the 10 most important nontechnical skills for a secretary were listed as confidentiality, telephone conversation, setting daily priorities, accuracy, dependability, one-on-one communication, punctuality, cooperativeness, organizational abilities, and listening skills; (4) companies that lacked provision for the development of a particular skill placed a higher degree of importance on that skill; (5) companies with in-house training programs tended to hire secretaries with more education; and (6) companies that provided in-house training also made provisions for outside training of personnel. Recommendations are made for further research and for dissemination of the results of this survey. (KC)
Publication Type: Dissertations/Theses - Masters Theses; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Illinois (Chicago)
Note: Master's thesis, Southern Illinois University.