ERIC Number: ED254675
Record Type: RIE
Publication Date: 1985-Feb
Reference Count: 0
Identify Skills and Proficiency Levels Necessary for Entry-Level Employment for All Vocational Programs Using Computers to Process Data. Final Report.
This study investigated computer and word processing operator skills necessary for employment in today's high technology office. The study was comprised of seven major phases: (1) identification of existing community college computer operator programs in the state of Washington; (2) attendance at an information management seminar; (3) production of a workshop to identify skills and proficiency levels necessary for entry-level employment for all vocational programs using computers; (4) development of an evaluation instrument based on 143 task statements within 7 duty statements from the workshop results; (5) administration of an in-depth statewide study by interview and by mail; (6) tabulation of findings, and (7) dissemination of results using graphic illustrations. The study found that the greatest number of employers required minimum proficiency rates of 10,000 keystrokes per hour for data entry operators with an error rate of 1; company proficiency levels for word processing operators were most likely to be between 50 and 65 words per minute, with an error rate of 5. The application software packages most often used were Lotus 1-2-3, WordStar, and MULTIPLAN. Respondents reported that word processing and accounting were the most frequent uses of computer applications. In order of importance, respondents rated these skills: task performance, communicating with others, preparing documents, sending and receiving documents, maintaining documents, maintaining equipment, managing records, and using equipment. After the current entry-level skills and proficiency levels were identified, an Information/Data Entry Specialist program was developed, to be implemented in the spring quarter of 1985. (KC)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Washington State Commission for Vocational Education, Olympia.
Authoring Institution: Spokane Community Coll., WA.
Note: Funded by the Research Coordinating Unit of the Washington State Commission for Vocational Education.