An ongoing corrective action framework for the Office of Student Financial Assistance (OSFA) is presented. Attention is directed to the formal management structure in OSFA and current initiatives to improve management, and the placement of the corrective action process in the organizational hierarchy. Four formal mechanisms needed to implement the overall quality control process and the corrective action framework are to: assign responsibility, develop procedures for initiating corrective actions, develop procedures for implementing corrective actions, and develop a reporting system interface for the Quality Control Management Information System. Steps in an annual quality improvement analysis plan are to: determine the quality policy, determine or estimate quality costs, identify dominant quality problems and the corrective action systems, and determine compliance to a quality plan by operating units. Appended is a matrix that shows which QC subsystems could be used to monitor each step in the Pell Grant, campus-based, and Guaranteed Student Loan delivery systems. (SW)