ERIC Number: ED248555
Record Type: RIE
Publication Date: 1984-May
Reference Count: 0
Corporate Quality Circles: Theoretical and Pragmatic Extensions.
Hellweg, Susan A.; Freiberg, Kevin L.
Quality circles may be regarded as a form of organizational intervention strategy to enhance productivity and product quality through employee participation. Operationally, small groups of individual employees voluntarily meet regularly to (1) identify problems relating to productivity and product quality, (2) discuss them, (3) identify and analyze the causes of these problems, (4) recommend solutions to management, and (5) subsequently monitor the results. Although the concept was first introduced in Japan in 1950, there are now approximately 1,200,000 quality circles present in corporations on a worldwide basis, involving a membership of approximately 12,000,000 employees. Unfortunately, few empirical studies have appeared testing the viability of the quality circles concept, specifically in terms of desired organizational outcomes or communicative implications of their operation. Future research needs to test the specific effects of quality circles in various organizational contexts upon organizational functioning and the individual employee both to learn the degree to which they can be a successful intervention strategy, given the cultural differences from the country in which they originated, and to assess the conditions under which they operate most effectively. (HOD)
Publication Type: Information Analyses; Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Quality Circles
Note: Paper presented at the Annual Meeting of the International Communication Association (34th, San Francisco, CA, May 24-28, 1984).